Shipping & Timeline
All orders are made-to-order. We ship worldwide with full insurance and tracking. Here's what to expect.
Production Timeline
- 12–16 business days for handcrafted production (standard)
- May extend during peak season—we'll confirm timeline before payment
- You'll receive production updates throughout the process
- Every ring is made to your exact specifications by our master jewelers
Shipping Timeline
- 5–7 business days via DHL Express (insured, tracked, signature required)
- International delivery times may vary by destination
- Real-time tracking provided from the moment your order ships
- Full insurance included—your ring is protected from workshop to doorstep
Total Timeline
17–23 days from payment confirmation
Production (12–16 days) + Shipping (5–7 days). We aim for speed without sacrificing quality.
Shipping Locations
We currently ship to:
United States
United Kingdom
Australia
Canada
European Union
Other (upon request)
US delivery: we cover all import duties — no surprise customs charges at delivery.
Tracking Your Order
- Confirmation email sent when your ring enters production
- Second notification with DHL tracking number when shipped
- Real-time tracking updates via DHL's tracking portal
- Signature required on delivery for security
Delays or Issues
- Rare, but if delays happen, we communicate immediately—no surprises
- If production takes longer than quoted, we'll offer options: wait or full refund
- Shipping delays (customs, weather) are communicated in real-time via tracking
- Any unresolvable issue: full refund or remake at our expense
Questions about your order timeline?
We're here to help. Reach out any way that's convenient.