Frequently Asked Questions
Everything you need to know about our diamonds, process, and policies. Can't find your answer? Contact us anytime.
About Our Diamonds
Are your diamonds "real"?
Yes. Lab-grown diamonds are chemically identical to mined diamonds—same carbon crystal structure, same hardness (10 on Mohs scale), same brilliance. They're graded by IGI, the leading authority for lab-grown stones.
Why lab-grown instead of natural?
Lab-grown offers better value, transparency, and sustainability. At 2ct+, you get a significantly larger, higher-quality stone for your budget. The savings come from the production method—not the quality.
Are lab-grown diamonds durable?
Yes. Lab-grown and natural diamonds are identical in hardness and durability. They last forever—same as any diamond.
Customization & Options
Can I customize the ring?
Yes. You can customize metal (Platinum, or 14K or 18K Solid Gold in white, yellow, or rose), ring size, and stone specifications (carat, color, clarity range). The setting design is fixed—we've optimized each design for beauty and structural integrity.
Can I change the stone size after ordering?
Yes, but it requires ordering a new ring. We can upgrade or downsize and charge the difference in cost. Contact us to discuss.
What metals are available?
Platinum (on select settings), and 14K or 18K Solid Gold in White, Yellow, and Rose. All gold is solid—never plated.
Can I order the same ring multiple times?
Yes. We'll use the same specifications and provide consistent results across orders.
Timeline & Shipping
How long does it take to get my ring?
Most standard made-to-order rings arrive in 17–23 business days after payment and final design confirmation.
Do you have rush production?
Not currently. Standard made-to-order ring production takes 12–16 business days after payment and final design confirmation. Contact us before ordering if you have a deadline.
Where do you ship?
United States, United Kingdom, Australia, Canada, and EU. Other locations available upon request.
How is the ring shipped?
DHL Express—insured, tracked, and signature required on delivery. You'll receive a tracking number as soon as your ring ships.
Sizing & Fit
How do I know my ring size?
Use our Ring Sizing Guide for at-home measurement methods, or visit any local jewelry store for a free measurement. Not sure? We can help during your consultation.
What if the size is wrong?
One complimentary resize within 1 year of delivery. We provide a prepaid, insured label for the complimentary resize.
Does the band width affect sizing?
Slightly. Wide bands (>3mm) may feel snugger than narrow bands. Bring this up during your consultation and we'll advise.
Returns & Policies
Can I return the ring?
Eligible unworn pieces may be returned within 30 days of delivery. Request the return within 30 days of delivery. The piece must be unworn, undamaged, and returned with its original packaging and certificates. After the piece is received and passes inspection, we issue a full refund to the original payment method within 7 business days.
What if I don't like the ring when it arrives?
We handle returns professionally and with care. If sizing is the issue, your first resize is complimentary. If you're unsure before ordering, book a consultation first—it helps.
Is there a warranty?
Lifetime limited warranty for manufacturing defects in craftsmanship and metal. Normal wear, scratches, accidental damage, loss or theft, chemical damage, and third-party repairs or alterations are not covered.
Can I resize after purchase?
One complimentary resize within 1 year of delivery. Beyond that, we can arrange professional resizing at standard rates.
Does made-to-order mean final sale?
Made-to-order means we craft a listed Sula design after you order, using the standard options shown on the product page. It does not make the piece final sale. If an engraved or bespoke piece has different cancellation or return terms, we will disclose them in writing before payment. If no exception is disclosed, our standard 30-day return policy applies.
Certification & Authentication
Do I get a certificate?
Yes. All diamonds come with an IGI grading report. You can verify your stone independently at igi.org using the certificate number.
What if I'm not sure about the certificate?
We provide guidance on verification. You can also take it to an independent gemologist for a second opinion—they'll confirm the IGI grading.
Consultation & Support
Do I have to book a consultation?
Not required, but recommended. A 15-minute Zoom call helps ensure you choose the right shape, metal, size, and stone specs. No obligation.
What if I have questions before ordering?
Email, WhatsApp, or book a consultation. We respond within 24 hours—real people, personalized advice.
Do you offer aftercare support?
Yes. Lifetime limited warranty for manufacturing defects in craftsmanship and metal. One complimentary resize within 1 year of delivery. Annual cleaning, inspection, and care guidance are also available.
Gift Orders
Can I order for someone else?
Absolutely. We'll work with you on sizing and customization. Consider booking a consultation if the recipient isn't involved—we'll help you nail the details.
Still have questions?
We're here to help. Reach out any way that's convenient.