Returns & Exchanges
Standard made-to-order pieces remain eligible for 30-day returns. Clear conditions, no surprise exceptions.
30-Day Return Policy
- Eligible unworn pieces may be returned within 30 days of delivery.
- Request the return within 30 days of delivery. The piece must be unworn, undamaged, and returned with its original packaging and certificates.
- For an eligible return, we provide a prepaid, insured return label.
- After the piece is received and passes inspection, we issue a full refund to the original payment method within 7 business days.
Returns Process
Contact Us
Email or WhatsApp us with photos and a brief description of the issue. Real people, real support—not automated.
Ship It Back
For an eligible return, we provide a prepaid, insured return label.
Receive Your Refund
After the piece is received and passes inspection, we issue a full refund to the original payment method within 7 business days.
Sizing Adjustments
- One complimentary resize within 1 year of delivery.
- We provide a prepaid, insured label for the complimentary resize.
- Most eligible resizes take 5–7 business days after we receive the ring, plus shipping time.
- Some pavé, eternity, intricate, or large size adjustments may require a different solution. We will confirm feasibility and any cost before work begins.
For full details, see our Resizing Policy.
Remake & Repair
- We repair or remake confirmed manufacturing defects in craftsmanship, setting, or metal at no cost.
- Normal wear, scratches, accidental damage, loss or theft, chemical damage, and third-party repairs or alterations are not covered.
- To request an assessment, contact us with your order number and clear photos of the issue.
What Qualifies for Return
✓ Eligible
- Standard made-to-order pieces using the listed product-page options
- A change of mind requested within 30 days of delivery
- A difference in expected color or appearance, if the piece remains unworn and undamaged
- Sizing concerns may use the complimentary resize instead
✗ Not Eligible
- Return requests made after 30 days from delivery
- Pieces that are worn, damaged, altered, or missing original packaging or certificates
- Engraved or bespoke pieces only when different terms were disclosed in writing before payment
Made-to-order means we craft a listed Sula design after you order, using the standard options shown on the product page. It does not make the piece final sale.
If an engraved or bespoke piece has different cancellation or return terms, we will disclose them in writing before payment. If no exception is disclosed, our standard 30-day return policy applies.
Need to start a return?
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